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Check In and Check Out
  1. Check in: from 16:00 to 20:00
  2. Check in after 20h requires no additional information as an access code will be made available to the apartment upon online check in 24h in advance.
  3. Check out: until 12h
  4. Early check in and late check out – Subject to availability and subject to confirmation;

 

Prices
  1. Prices include taxes associated with the stay;
  2. Prices shown take into account the standard capacity of the apartment per night;

 

Cancellation Policy
  1. If canceled up to 7 days before date of arrival, no fee will be charged to the guest.
  2. If canceled later or in case of no-show, 100 percent of all nights will be charged.

 

Cancel / Change Reservation

To cancel or change your reservation, please email info@firmeza388.com

 

Extra bed

It is the policy of Firmeza388 Apartments not to have extra beds due to the unique characteristics of the spaces, as well as to safeguard the comfort and convenience of your stay; For a surcharge of € 20 we also provide cribs for children up to 4 years old who can stay in the same room as their parents (options available upon request and prior consultation);

 

Pets

Pets are not allowed at Firmeza388 Apartments.

 

Keys

In case of loss of key, we ask you to report the situation immediately by the means available. Our team will do everything to help you find it. However, if this does not happen, a surcharge of € 50 will be charged.

 

Guest Responsibilities
  1. The Guest and all accompanying persons are responsible for their behavior as well as that of their guests in their apartment; The Guest Guest will ensure that no noise or nuisance will be caused to their other guests and customers, as well as their vicinity in the period between 10 pm and 8 am;
  2. It is not allowed to hold any kind of party as well as the gathering of people and guests that exceed up to 2 times the standard capacity of the apartment;
  3. In case of non-compliance with the established rules, in case of neighbors complaint or after complaint to the authorities, Firmeza388 Apartments reserve the right to invite the Guest and their companions to leave the apartment immediately without any refund of the agreed amount. of the reservation;
  4. The Guest must provide Firmeza388 Apartments teams with access to their apartment, upon prior notice, for the execution of the agreed cleaning services, or for planned or urgent maintenance situations;
  5. At the end of your stay, the Guest must check that the apartment is in the same condition as found upon arrival; In particular, the kitchen should be left clean and tidy, the dishes and glasses clean and stored, the empty crates and the perishable food thrown away.

 

Responsibility in the use of apartment and building Firmeza388
  1. The Guest understands and authorizes the use of the registered credit card to pay for their stay and the related responsibilities;
  2. Firmeza388 Apartments are not responsible for money, jewelry or other valuables that may have been lost, stolen or left in public areas by the guest while staying in our apartments;

 

Claims
  1. If you have any complaints about your experience and stay at Firmeza388 Apartments or about this site, please email us at info@firmeza388.com
  2. This property has a Digital Complaints Book on the platform www.livrodereclamacoes.pt

Firmeza388 Apartments are promoted and rented by Miguel Vaz as a personal business activity.

The Local Lodging Registration Number: 91852/AL, 91853/AL, 91854/AL, 91855/AL, 91856/AL, 9187/AL